Returns & Exchanges
At Kamado Joe, we stand behind the quality of our grills and accessories; if you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team or visit our online portal with your order number and email address to start the return process.
Prepare Your Package
Ensure the item is in its original, unused condition and securely pack it in the original manufacturer packaging including all components and manuals.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned grill or accessory, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing